Velmora Executive ("we", "us", "our") provides luxury chauffeur and executive transport services in Cape Town and the Western Cape, South Africa. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA"). This Privacy Policy explains what personal information we collect, how we use it, and the rights you have in relation to it.
When you make a booking, request a quote, or contact us, we may collect the following personal information:
We use the personal information we collect for the following purposes:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Where payment is required, Velmora Executive may use third-party payment providers, such as Peach Payments, to process card and other electronic payments securely. When you make a payment, your card and payment details are submitted directly to the relevant payment provider's secure payment platform, which processes the transaction on our behalf in accordance with its own privacy and security policies.
Velmora Executive does not necessarily store your full card details on our own systems. Any payment information retained by us is generally limited to what is required for invoicing, reconciliation, and record-keeping purposes, such as transaction references and payment status.
To operate our website and deliver our services, we may make use of trusted third-party service providers, which may process personal information on our behalf or in their own capacity, including:
These third parties are only provided with the information necessary to perform their function and are expected to handle personal information responsibly and in accordance with applicable law.
Our website may use cookies and similar tracking technologies to improve functionality, remember your preferences, and understand how visitors use our website. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect certain features of our website.
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we take security seriously, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for booking administration, invoicing, and legal, accounting, or reporting requirements. When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.
In accordance with POPIA, you have the right to:
To exercise any of these rights, please contact us using the details below.
Velmora Executive is committed to the responsible and lawful processing of personal information in accordance with the Protection of Personal Information Act, 2013. We only collect personal information for specified, legitimate purposes, and we take reasonable steps to ensure it is kept accurate, secure, and processed fairly and transparently.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Any updates will be posted on this page along with a revised "Last updated" date. We encourage you to review this page periodically.